shipping policy
TUO Shipping Policy
International Shipping Rate: may vary depends on contries and size of bags.
International Delivery Time: 6 - 15 business days.
*Note: We do not offer expedited shipping at this time.
We do not ship to PO Boxes.
What to do if tracking says delivered but I have not received my package:
Please contact us at tuobaghelp@gmail.com within 30 days of the delivery date so we can investigate further.
*Note: We are not responsible for international duties, fees, and charges. Unfortunately, we cannot offer any specific advice regarding any customs-related fees that you may incur in your country. For specific information, it is best to consult with your local government import office. If your order is then refused, you will still be responsible for charges incurred in shipping the package.